RETURN & EXCHANGE
Cancellation policy
Right of cancellation
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise the right of withdrawal, you must inform us (Sévigné Goldschmiede GmbH, Brienner Strasse 4, 80333 Munich, telephone number +49 (0)89 90 42 90 110,
email: kontakt@sevigne.de) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this, but this is not mandatory. You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website https://sevigne.de/widerrufsbelehrung. If you make use of this option, we will immediately
(e.g. by e-mail) send you a confirmation of receipt of such a revocation.
To meet the revocation deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the revocation period has expired.
Consequences of revocation
If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the date on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged for this repayment.
We may refuse a repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You bear the immediate costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Note on the exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Specimen revocation form
If you wish to revoke the contract, please fill up this form and return it to:
Sévigné Goldschmiede GmbH
Brienner Strasse 4
80333 Munich
Email: kontakt@sevigne.de
I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*): ____________________________________
Name of consumer(s): ____________________________________
Address of consumer(s): ____________________________________
__________________
Signature of consumer(s) (only for paper-based notification)
__________________
Date
(*) Delete as applicable.